Refund and cancellation policy
Last updated 1 November 2026
FX Traders Club memberships and journal plans are digital services, and your access starts as soon as your payment is confirmed. For that reason all payments are final and non-refundable, except in the cases below.
When we do refund
- Duplicate charge: you were charged more than once for the same order.
- Access never started: your payment went through but your access was not switched on, and we cannot fix it within 7 days of you telling us.
In these cases we refund the full amount of the affected payment to the original payment method.
When we don't refund
- a change of mind after purchase, or not using the access you paid for;
- trading losses or results of any kind. Nothing we provide is financial advice;
- access removed because the community rules were broken;
- time left on a plan when you stop using it early.
Cancellation
Plans do not renew automatically, so there is nothing to cancel: your access simply ends when the paid period does, and we email you before it ends. Lifetime plans do not expire. Unused time is not refunded.
How to ask for a refund
Email support@fxtradersclub.in within 7 days of the payment, with the email address on your account and the payment ID from your receipt or from the Account & orders page. We reply within 2 working days.
Approved refunds are issued within 5–7 working days. After that, your bank or card issuer may take a few more days to show the money in your account.
Questions
Contact us at support@fxtradersclub.in. See also our privacy policy.